Parkdean Holiday Homes

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Learn more about our free holiday home warranty!

You’ll be pleased to know our warranties on both new and pre-owned models are hassle free and provide you with peace of mind about your much-loved holiday home.

3 year warranty on all NEW holiday homes

Your first year of cover

  • The whole structure of your holiday home
  • All the components in your holiday home
  • All the fixtures and fittings in your holiday home
  • Defects to furnishings, floor coverings and internal decoration

Your second and third years' cover

  • The structure of your holiday home - floors, walls, chassis, roof and vents, ceilings, windows (but not the glass in them) and external doors including hinges and locks
  • The water system which includes pipework and plumbing (but not damage caused by frost/ice)
  • The water heater/boiler
  • The cooker unit
  • The heating system including fires, any thermostats and switches
  • Smoke and carbon monoxide detector if fitted (not batteries)
  • Manufacturer fitted furniture
  • Showers, baths, sanitary ware and kitchen sinks

2 year warranty on all PRE-OWNED holiday homes

Your first 6 months’ of cover

  • The structure of your holiday home - floors, walls, chassis, roof and vents, ceilings, windows (but not the glass in them) and external doors including hinges and locks
  • The water system which includes pipework and plumbing (but not damage caused by frost/ice)
  • The water heater/boiler
  • The cooker unit
  • The heating system including fires, any thermostats and switches
  • Smoke and carbon monoxide detector if fitted (not batteries)

After the first 6 months’ of cover to the end of the 2 year Warranty Period

  • The structure of your holiday home floors, walls, chassis, roof and vents and ceilings

Procedure for making a claim under this warranty

Any claim under this warranty must be made in the Warranty Period. To make a claim simply call into Owners Select, the Sales Office or Park Reception on your park, or call one of our Owners’ Select Advisors on 0844 335 3523, email us at ownerselectteam@parkdean.com or write to us at your holiday park.

Important terms which apply to the 3 and 2 year warranty

  • There is no charge for this warranty or for works, repairs or parts supplied under it.
  • The warranty period is 3 years from the date you buy your new holiday home or 2 years from the date you buy your pre-owned holiday home. All claims must be made within the warranty period.
  • Parkdean, at its option will repair or replace items covered by this warranty.
  • Parkdean cannot guarantee that any replacement part/items will match and we have the right to substitute parts/items.
  • This warranty is in addition to your statutory rights and does not affect those statutory rights.
  • We may repair your holiday home ourselves or use our contractors. This warranty is not valid if you carry out the repairs yourself.
  • This warranty isn’t transferable.
  • Normal wear and tear, depreciation (taking into account the age and usage of the holiday home) and creaking floors are not covered.
  • Any damage or faults caused by any negligence, misuse or neglect by you or anybody who uses your holiday home (e.g. when it is sub hired), accidental or fire damage are not covered.
  • Any costs and damages that are greater than the cost of the replacement parts and repair are not covered by this warranty.
  • Any fault or damage that has been caused by any toxic, corrosive or hazardous materials or substances brought into the holiday home are not covered.
  • Any damage caused by damp, condensation, mould, leakage or ingress of water (except where this is through permanently sealed joints or seams) is not covered.
  • Any damage or faults caused by insurable events such as fire, flood, storm or burglary.
  • This warranty is only valid if you maintain your holiday home in accordance with manufacturer’s instructions including (but not limited to) winterisation and have regular gas and electrical tests in accordance with your licence agreement.
  • Non standard components (which are not part of the manufacturer’s specification) or anything caused by alterations to your holiday home are not covered.
  • If you buy a new holiday home decoration and cosmetic items for the first year are covered (except as set out above).

This warranty does not cover decoration and cosmetic items after the first year (in the case of a new holiday home) or if you buy a pre-owned holiday home.

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Registered in England & Wales. Registered number:4086679 | Registered office: 2nd Floor, One Gosforth Park Way, Gosforth Business Park, Newcastle upon Tyne, NE12 8ET

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